Relate functional areas and business processes to the value chain model, Identify functional management information systems, Describe the transaction processing system and demonstrate how it is supported by IT, Describe the support provided by IT and the Web to production/operations management, including logistics, Describe the support provided by IT and the Web to marketing and sales, Describe the support provided by IT and the Web to accounting and finance, Describe the support provided by IT and the Web to human resources management, Describe the benefits and issues of integrating functional information systems